Politique de remboursement

Return and Refund Policy of Kwikcare Corp.

 

This Return and Refund Policy (this “Policy”) applies to purchases made from Kwikcare Corp., from our retail or online stores, including our website, kwikcarecorp.com.

We offer refunds and replacements according to the Consumer Protection Act, 2002 S.O 2002, c. 30 (CPA), other relevant legislation, and the terms set out in this Policy. The CPA provides consumer guarantees which protect consumers when they buy products and services. Kwikcare Corp. complies with the CPA and other relevant legislation. If there is any inconsistency between this Policy and CPA or any other relevant legislation, the provisions of this Policy shall prevail to the extent permitted by the relevant legislation.

Further information about consumer rights and guarantees is available on the Consumer Protection Ontario website.

Returns and Refunds

Subject to this Policy, Kwikcare Corp. may permit the return or exchange of products purchased from us, provided that the return or exchange is made within seven (7) days of purchase. Your original receipt must accompany your returns or exchanges for us to process your request. All returned products must be in their original state and package, with all tags still attached.

We shall inspect all returns to ensure they meet our return conditions and only process requests that meet our policies. If approved, your refund will be processed, and the refund amounts applied to the original tender. We reserve the right to refuse refunds to a different tender. We do not refund the shipping costs paid for the original purchases.

We thrive to process all refunds or exchanges within a reasonable time and notify you once we approve and complete your refunds or exchanges. Should you not receive your refunds within a reasonable time, please confirm with your financial institutions before contacting us at hello@kwikcare.ca.

You will receive our store gift credit when you return gift items purchased with a gift receipt and shipped to you. If you are not the original purchaser and the item was not shipped directly to you or marked as a gift, we will refund the original purchaser. Please coordinate with the original purchaser for your returns and refunds.

Only our regularly priced products are eligible for returns; we do not accept returns of sale or clearance products.

Damaged products

If the product ordered is delivered damaged, please contact us within seven (7) days of delivery. Any damaged product must be returned unused and in the condition in which it was received, together with any packaging and other items received with the damaged product, to be processed for exchange.

Shipping and enquiries

Please send your returns and exchanges to Kwikcare Corp., 2000 Rogers Road, Perth ON K7H1P9, Canada. You will be responsible for paying for the shipping costs of your returns and exchanges. If you receive a refund, the cost of return shipping will be deducted from your refund.

It is your responsibility to ensure that your returns and exchanges are delivered to us. We do not guarantee that we will receive your returned items; it would be best if you considered using a trackable shipping service. You may also contact us to confirm receipt of your returns or exchanges.

For exchanges, please ensure that your address is updated with us. In the absence of an updated address, we reserve the right to deliver your exchanges to the shipping address of the original purchase.

For all enquiries, or if you wish to speak to us about this Policy, any return, refund, or exchanges, please contact us at hello@kwikcare.ca. You may also visit our offices at Kwikcare Corp., 2000 Rogers Road, Perth ON K7H1P9, Canada.

Updates and changes to this Policy

This Policy is last updated as of January 15, 2021. We reserve the rights to update or amend this Policy without notice or your consent or approval. The current version of the Policy will always be available on this page; you should check our Return and Refund Policy frequently to see the current provisions in force and changes, if any.